Overall Rating: 3
a month ago
Why are you closed on friday January 2nd. Calling all day and no answer. The door is closed and now mu car is full of stuff that should be in storage. There is no note or message to explain that you are closed. Im not a fan of this call in system
2 months ago
Mr Tom is a very nice man. The processes in place to retrieve your storage unit is the most asinine and customer ignorant I’ve ever dealt with. 1. To get your storage unit queued up, you need to call the facility beforehand so they can retrieve it with the crane. Super cool idea in theory. 2. If …. you get Mr Tom to actually answer the phone, you are golden. He will get the crane and get your unit and set you up in a bay. Easy peasy lemon squeezy. This process happens only 10% of the time …(highly rare occurrence) …. I cannot express that enough. 3. If …. You cannot connect to Mr Tom onsite (90% of the time), you are sent to a central call center and all they can do is just type a message to Mr Tom. There is NO OTHER WAY TO GET IN TOUCH WITH THE OFFICE ONSITE. 4. So. Here I am. It’s 2p. I’ve been to this location twice. No one is in the office. There is no sign on the door to even tell us what’s going on. I’ve been calling since 11am. And I’ve received no information from anyone onsite about retrieving my unit. Please note:::: This could easily be an automated app / reservation system. Or to manage customer expectations - be able to have the manager on site with a … I don’t know …. A cell phone … so that the central call center can know what’s going on. I’m totally fine with the crane being stuck or something, just tell the central phone office that it’s stuck. Not this BS that Mr Tom will call you when he receives the message. Not hard to do. Please take better care of your customers. Also. This place is closed on Sundays and Mondays. It’s now 2:15, there are three cars just waiting for someone to open the door and help us.
3 months ago
I love Storage King USA, Fort Lauderdale location. Thomas who runs it is always incredibly helpful. The facility is state of the art. It's always easy in and out. Highly recommended. Quick suggestion: the phone number listed for the facility rings at a central switchboard for the company, not the Fort Lauderdale location; they then pass along a note to the Fort Lauderdale facility. Visiting the facility in person is probably the easiest way to be able to speak with them. Also, I always call in advance of a visit to my storage unit to make sure they are open and available.
4 months ago
Excellent security vault, and the personal very competitive l
